General terms and conditions

 
These General Terms and Conditions (the "Terms and Conditions"), the IPT Kereskedelmi Kft. (headquarters: 8200, Rozmaring utca 1/1, Company Registration Number: 19-09-510539, tax number: 14385922-2-19) as a data controller hereinafter referred to as “Service Provider” and the electronic commerce services provided by the Service Provider a user using (hereinafter referred to as the "User") contains its most important rights and obligations.
(The Service Provider and the User are hereinafter collectively referred to as the “Parties”.)

 

1.1 The scope of these GTC extends to all electronic commerce services provided in the territory of Hungary, which take place through the electronic store located on the website iptker.hu/hu/webshop (hereinafter: “Webshop”).

1.2 Matters not regulated in these GTC, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (“Civil Code”) and certain issues of electronic commerce services and information society services. CVIII of 2001 on (Elker Act) and Act No. 45/2014 Coll. On the detailed rules of contracts between the user and the enterprise. (II. 26.) Government Decree. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

1.3 These Regulations are valid from 01.04.2015 and will remain in force until revoked. The Service Provider is entitled to unilaterally amend the Regulations. The Service Provider shall publish the amendments on the Webshop 11 (eleven) days before they enter into force. By using the websites, users agree that all regulations related to the use of the websites apply to them automatically.

1.4 If the user accesses the Webshop website operated by the Service Provider or reads its content in any way - even if he is not a registered user of the Webshop -, he acknowledges that the provisions of the GTC are binding on him. If the User does not accept the terms, he is not entitled to view the content of the Webshop.

1.5 The Service Provider reserves all rights in relation to the Webshop website, any detail thereof and the content appearing on it, as well as the distribution of the website.
1.6 Purchases in the Webshop are possible electronically, with an order placed through the website, in the manner specified in these GTC.

1.7 The contract between the Parties is concluded upon receipt of the product, if the User receives the product in person in the store. In view of this, personal receive in our store does not qualify as a contract concluded in absentia. In the event that the User does not pick up the product in person at the store, but the Service Provider delivers it to his home, the ordering of the product is considered a contract concluded in absentia.

1.8 Customer service: H-8200 Veszprém, Házgyári út 7. Tel: + 36-88 / 566-803, 70 / 703-1917

 

       2.  Registration

 

2.1 At the top right of the Webshop, by clicking on the Login button, the registration form will appear on the loading page, by filling in the registration. Anyone on the site can request access to the Webshop by filling in and submitting the form with complete and real data. By filling in and submitting the registration form, the User accepts these General Terms and Conditions and acknowledges that they are binding on him / her. On the registration form, the User must enter the data required to complete the order, the required fields are marked with an asterisk.

2.2 The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to incorrect or / or inaccurate data provided by the User. The Service Provider shall not be liable for any damages resulting from the User forgetting his / her password or becoming available to unauthorized persons for any reason not attributable to the Service Provider.

2.3 It is only possible to request the change of incorrectly recorded data at the e-mail address [email protected]. It is possible to change the data concerning an active order at the customer service phone number or at the e-mail address [email protected].

 

        3. Order

 

3.1 The essential properties and characteristics of the products, information on their use can be found in detail on the information page of the specific product and in the catalogs supplied with the product. The product photo shown next to the products is always an illustration. If you have any questions about the product before purchasing, our customer service is at your disposal. If you need more information about the quality, basic properties, use and usability of any product in the Webshop than is provided on the website, please contact our customer service.

 

3.1.1 The Service Provider provides the User with the opportunity to order both warehouse and non-warehouse products. Any product that is in stock can be placed in a basket immediately. All products whose production and procurement require individual conditions are considered non-stock products. In all cases, the Service Provider informs the User about the expected delivery date of the non-stock products in the order confirmation after the receipt of the manufacturer's confirmation.

 

3.2 The purchase price is always the amount shown next to the selected product, which does not include VAT.

 

3.2.1 The amount indicated next to the selected product indicates the price of the product in the currency agreed with the Service Provider, which may be different for each partner. The final amount of the shopping cart is always indicated in EUR.The Service Provider also draws the User's attention to the fact that due to the change in the EUR / HUR exchange rate, the EUR value indicated in the offer, order and invoice may differ (in both positive and negative directions) and may differ in different on invoice periods.

 

3.3 The Service Provider reserves the right to change the prices of products that can be ordered from the Webshop, provided that the change takes effect simultaneously with its appearance in the Webshop. The amendment does not adversely affect the purchase price of products already ordered. The Service Provider strives to display the product and price information provided on the website as accurately as possible. If, nevertheless, an incorrect price is placed on the surface of the Webshop, in particular the obviously incorrect, the Service Provider is not obliged to deliver the product at the wrong price, but may offer the delivery at the correct price, in the knowledge of which the User may withdraw from the purchase intention.. In the case of promotional prices, the promotion lasts for a specified period of time up to the specified inventory (which inventory may be exhausted before the closing date of the promotion)

 

3.4 In the Webshop, the purchase is subject to registration. The order will be accepted from the User registered via the Service Provider's if website only if the User completes all the fields required for the order. The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the order data provided by the User incorrectly and / or inaccurately.

 

3.5 Orders are always processed on a first-come, first-served basis. After receiving the User's purchase offer (order), the Service Provider is obliged to confirm the purchase to the User electronically (by e-mail). If this confirmation is not received by the User within 48 hours from the sending of the offer, the Service Provider's obligation to make an offer or any obligation of the User shall automatically terminate without any further conditions. An exception to this is the case if the User has entered his / her e-mail address incorrectly. In all cases, the Service Provider sends a written notice about the processing of orders. In the case of an order, the official confirmations, together with the delivery deadline, will be sent upon receipt of the manufacturer's confirmation.

 

        4. Terms of delivery and payment

 

4.1 Conditions of shipping

 

4.1.1 The ordered product(s) can also be picked up the Users in person at the customer service: 8200 Veszprém Házgyári út 7. The product ordered by personal pick-up can be stored for 14 working days after sending the notification - if the buyer does not indicate later, the order will be cancelled

 

4.1.2 The Service Provider delivers the ordered product to your home with your own means of transport or by using a forwarding company. The freight is charged to the User, for which the Service Provider issues an invoice. If a new order is received from the User before the delivery of the ordered product (s), and the User indicates this when placing the second order (and this is still possible based on the feedback of the Service Provider), the Service Provider may combine the orders. There is no way to merge packages that have already been started (delivered to the courier service) afterwards.

 

4.1.2.1 The delivery fee for the ordered product(s) depends on the size and weight of the product(s) and the total amount of the order. Standard sizes: max. 1,2 meters / 35 kg. Home delivery under standard size / weight and net purchase of under HUF 50,000 HUF 2,500. Home delivery standard size / weight and net purchase of above HUF 50,000 is free. In the case of an oversized package, an individual fee will be charged and sent to the buyer in the form of an offer. Delivery costs are indicated by the Service Provider on the invoice for the product. The Service Provider reserves the right to change the delivery fee, provided that the change takes effect simultaneously with its appearance in the Webshop. The amendment does not affect the shipping cost of products already ordered.

 

4.1.3 In the case of the product (s) placed in the basket, the Service Provider together the possibility to use joint and partial delivery. By selecting the Delivery Terms, the User agrees that the Service Provider will inform about the expected deliver of the “unavailable” products in the order confirmation.

 

4.1.4 After the order can be fulfilled, the Service Provider provides the User with the opportunity to choose the delivery date, which does not indicate a specific date, it only serves to select an approximate delivery interval. The Service Provider is not able to undertake delivery for a specific hour. The delivery deadlines written in this section are for information purposes only, they do not oblige the Service Provider, the actual delivery deadline is always stated in the order confirmation.

 

4.1.5 In case of ordering a product, the User is obliged to check the package item by item at the time of delivery and to sign the receipt in case of complete performance. After that, the Service Provider is not to accept complaints about deficiencies. Objections to delivery and order items must be documented in the presence of the forwarder by means of a protocol.

 

4.2 Payment Terms

 

4.2.1 In case of a new registration advance transfer or personal receipt is possible, based on individual assessment, with the exception of some partners. Each Payment Terms is unique and personalized. It is only possible to request a change of data at the e-mail address [email protected]

 

           5. Right, method and consequences of withdrawal

 

5.1 Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on detailed rules for contracts between a user and a business. (II.26.) Of the Government, the User may withdraw from the contract and return the ordered product within 14 days from the receipt of the ordered product without giving reasons.

5.2 The period open for the exercise of the right of withdrawal expires on the 14th day from the day on which the User or a third party other than the carrier designated by the User takes over the product.

 

5.3 The cost of returning the product must be borne by the user, the Service Provider has not undertaken to bear this cost.

 

5.4 In case of exercising the right of withdrawal, the User shall not incur any cost other than the cost of returning the product, however, the Service Provider may demand compensation for material damage resulting from improper use.

 

5.5 The User does not have the right of withdrawal for non-stocked products, unless this provision is contrary to law.

 

5.6 The Service Provider shall refund the amount paid to the User, including the delivery fee, immediately after the return of the product in accordance with the above legislation, but no later than within 14 days.

 

5.7 During the refund, we will use the same payment method as the one used in the original transaction, unless the User expressly consents to the use of another payment method; no additional costs will be incurred by the User as a result of the application of this refund method.

 

5.8 The User is obliged to return the products to the Service Provider without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal to the Service Provider.

 

5.9 User will meet the deadline if it returns or hands over the product (s) before the end of the 14day period.

5.10 The user bears only the direct cost of returning the product, unless the Service Provider has undertaken to bear this cost.

5.11 The user can only be held liable for the depreciation of the products if it has occurred due to a treatment other than that necessary to determine the nature, characteristics and functioning of the products.

 

5.12 The refund may be withheld by the Service Provider until the product has been returned or the User has provided proof that it has been returned: the earlier of the two dates must be taken, into account.

 

5.13 If the User wishes to exercise his right of withdrawal, he may indicate this in writing or by telephone at one of the Service Provider's contact details. In the case of a written notification by post, the date of posting is taken into account and in the case of a telephone notification, our indication by telephone is taken into account. In case of signaling by post, the Service Provider accepts signaling as a recommended item or package. You can return the ordered product to the Service Provider by post or courier service.

 

5.14 The User must pay special attention to the intended use of the product, as the compensation for damages resulting from improper use is the responsibility of the User! Within fourteen days after the return of the product, the Service Provider will refund the purchase price of the product to the bank account number provided by the User, together with the delivery cost.

 

5.15 You can also contact the Service Provider with other complaints of the User at the contact details in these GTC.

 

         6 . Data protection

 

6.1 We treat the personal data provided by the User as confidential and will not pass it on to third parties. The e-mail address provided will not be used for our sale newsletter without the User's consent.

 

6.2 The Service Provider stores the data provided by the User for a specific purpose, only for the purpose of fulfilling the order and later proving the conditions of the contract that may be concluded. The Service Provider does not disclose the User's data to third parties, unless the third party, acts as a subcontractor or contributor of the Service Provider during the performance of the contract.

 

6.3 When managing the User's data, the Service Provider shall comply with Act CXII of 2011 on the right to information self-determination and freedom of information. act in accordance with the provisions in force at any time. The Service Provider, as a data controller, uses the assistance of a data processor obliged to maintain absolute confidentiality during the processing of data.

 

6.4 The privacy statement can be found on our website.

 

        7. Warranty

 

7.1 Product warranty

 
Which case can the User exercise the product's warranty rights?
In case of faulty performance of the company operating the User Webshop, the User may assert a product warranty claim against the Service Provider in accordance with the rules of the Civil Code. The User may, at his / her option, use the following product warranty claims: he / she may request repair or replacement, unless it is impossible to fulfill the claim chosen by the User or it would entail a disproportionate additional cost for the Service Provider. If the repair or replacement has not been requested or could not be requested, the User may request a proportionate delivery of the consideration or the defect may be repaired by the User at the expense of the Service Provider, or may be corrected or, in the final case, withdrawn from the contract. You may transfer from the warranty right of the selected product to another, however, the cost of the transfer shall be borne by the User, unless it was justified or given a reason by the Service Provider.
 
What is the deadline for the User to validate his/her supply warranty claim?
The user is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, please note that beyond the one-year limitation period from the performance of the contract, you may no longer assert product warranty rights.
 
Where can you enforce the product warranty?
You can enforce it in your service provider
 
What are the other conditions for enforcing the product's warranty rights?
Within six months from the performance, there are no conditions other than the notification of the error to enforce the warranty claim of the product, if the User proves that the product or service was provided by the Service Provider operating the Webshop. However, six months after the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance.
 
When is the Service Provider released from its warranty obligation?
The Service Provider is released from its warranty obligation only if it proves that the cause of the defect arose after the performance. Please note that due to the same defect, the product warranty and guarantee claim cannot be enforced simultaneously, in parallel, otherwise the User has the rights arising from the warranty regardless of the rights described in the product warranty chapters.
 
The Service Provider is not liable for any damage resulting from natural wear and tear, as well as for damages caused by improper or negligent handling, excessive use, or effects other than those specified, or other improper use of the products after the transfer of the risk of damage.

 

      8. Procedure in the event of a warranty claim

 

8.1 In a contract between a user and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the user.

 

8.2 It is the user's responsibility to prove the conclusion of the contract (by invoice or even just a receipt

 

8.3 The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider. (Ptk. 6:166. §).

 

8.4 The Service Provider is obliged to keep a record of the warranty or guarantee claim announced by the user. A copy of the report shall be made available to the user without delay and in a verifiable manner.

 

8.5 If the Service Provider is unable to declare the fulfilment of the user's warranty or guarantee claim at the time of its notification, it must notify the user of its position within five working days in a verifiable manner, including the reason for the rejection and the possibility of contacting the peacemaker body.

 

8.6 The Service Provider is obliged to keep the report for three years from the date of its collection and to present it at the request of the audit authority.

 

8.7 The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days.

 

 

9.1 The Contracting Parties declare that the solution, information, data and facts communicated to them in any way in connection with the orders placed under this contract in connection with the other party and its activities are considered business secrets, the Parties may not disclose them to third parties or disclose them to third parties. available and may not be used for any purpose other than the performance of this contract. The obligation of the parties written in this section remains after the fulfilment of the order.

 

The aim of our webshop is to fulfill all orders in the right quality, with the complete satisfaction of the customer. To ensure a consistent, high quality of service, all reports related to this year are promptly investigated and responded to within one business day. Please indicate any objections or complaints in writing to the e-mail address [email protected] so that we can identify the source of the error and avoid its recurrence.
 
The User can report his/her complaints related to the activity of the Service Provider at the following contacts:
 
Nemzeti Adatvédelmi és Információszabadság Hatóság 1125 Budapest, Szilágyi Erzsébet fasor 22/C Post address: H-1530 Budapest, Pf.: 5 Phone: +36 (1) 391-1400 Fax: +36 (1) 391-1410 E-mail: [email protected]

Nemzeti Fogyasztóvédelmi Hatóság address: 1088 Budapest, József krt. 6. Post address: 1428 Budapest, Pf.: 20. Call center: +36 (1) 459-4800 Fax: +36 (1) 210-4677
 
In case of your complaint you have the opportunity, to turn to the following peacemaker body:
 
You can find the list of peacemaker bodies in Hungary here:

 

 

11. Miscellaneous provisions

 

11.1 If any part of these Rules becomes invalid, unlawful or unenforceable, it will not affect the validity, legality and enforceability of the remaining parts.

 

11.2 If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to any of the essential conditions or stipulations of the Regulations does not mean that it waives its strict adherence to the given condition or stipulation at later date.

 

11.3 The Service Provider and the User try to settle their disputes amicably.

 

11.4 It is recorded by the parties and the User expressly acknowledges that the images on the Webshop are for information purposes only, there may be a discrepancy between the ordered product and the illustration.

11. 5 The parties state that Act LXXXV of 2011 on environmental product charges. Act, certain products are subject to product charges. The price of the product includes the product fee.

 
IPT Kereskedelmi Kft.